Return Policy

At Urbanroot, we understand that sometimes a product purchased online might not suit you well when you receive it for the first time. That's why we offer a 7-day online shop return policy, allowing you to request a return and refund within 7 days of receiving your item.

To be eligible for a refund, the following conditions must be met:

  1. The product(s) must be unwashed, unworn, and unused.
  2. The product(s) must be in its original selling condition and packaging.
  3. You must provide a receipt or proof of purchase from our official online store ONLY 
    (Urbanroot-hk.com).

You will have to pay for the shipping cost returning the product to Urbanroot

Please note that exchanged products cannot be refunded unless there is a product quality issue. Additionally, refunds for intimate clothing items cannot be accepted due to hygienic reasons.

To initiate a return, please contact our customer support team at hello@urbanroot-hk.com. They will provide you with further instructions on the next steps. Items sent back to us without an accepted return request will not be processed.

 

Please be advised that only the amount charged for the product(s) itself will be refunded. Any additional costs, such as shipping and customs duties (if applicable), will not be reimbursed. Please ship the product(s) according to our instructions within 7 days of your request being
approved at your own cost. We will bear the shipping cost to return the purchased product(s) if the reason for the refund is due to quality issues.

We hope this policy provides you with the flexibility and peace of mind you need when shopping with Urbanroot. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.